Improve and automate your e-reputation.
It’s easy to get a perfect visibility of your customers’ satisfaction. Set up systematic surveys following their visit to the dealership and monitor internet and social networks reviews.
Create alerts to quickly address negative opinions and automate responses to improve your e-reputation.
Make your customers your best ambassadors on online platforms.
Respond to 100% of customer reviews automatically.
A single interface centralising Google, Facebook and Yellow Page reviews.
Automate the customer reviews register thanks to satisfaction surveys and the collection of reviews posted on social networks.
Get your customers to validate their personal data to keep your database up to date.
Automatic alert in case of negative review, enabling your teams to identify problems at source.
Enrich your DMS customer data with satisfaction levels.
Respond to 100% of reviews using the answer configurator.
Use performance indicators to track changes in customer satisfaction and identify potential sources of dissatisfaction.
Nextlane platform is specifically designed to accelerate digital projects in the automotive industry.
It provides a secure, centralized and uniform way to access our various applications through open APIs. It simplifies the integration of Nextlane’s DMS and digital solutions with all other systems used by automotive dealers and OEMs.
It’s architecture is OPEN, MODERN, FLEXIBLE and SCALABLE.
See how the Nextlane platform can speed up your transformation projectDownload our white paper