Automotive aftersales experience with intelligent self-service technology

Key Features

• Home Check-in: Customers check in remotely via SMS or email, adding convenience and reducing queues.
• Indoor & Outdoor Kiosks: Self-service check-ins and key drop-off, available 24/7 with secure lockers.
• Data Exchange: Syncs customer and vehicle data with updates to work orders and appointments.
• Customisable Questions: Tailored check-in questions for valuable customer insights.
• Smart Rules: Automates services and questions based on vehicle type and work scope.
• Appointment Manager: Monitors and manages upcoming visits and locker assignments.
• Dashboard: Customizes journeys, services, and communications with an intuitive interface.
• Payment Gateway: Streamlines payments with links, invoices, and real-time verification.
• Reporting: Tracks key metrics like conversions, sales, and profitability.

Key Benefits

• Enhanced Customer Convenience: Offers seamless check-ins and check-outs, anytime, anywhere.
• Freed-Up Staff: Enables your team to focus on meaningful customer interactions, not admin.
• Increased Revenue: Automatically upsells add-on services and products with ease.
• 24/7 Accessibility: Indoor and outdoor kiosks provide around-the-clock service options.
• Customer Satisfaction: Minimises queues and offers flexibility, resulting in happier customers.
• Improved Efficiency: Streamlines processes with smart rules and customisable options.
• Powerful Integrations: Works seamlessly with DMS and other software systems.
• Actionable Insights: Tracks performance metrics to improve operations and profitability.